Privacy Policy
Last updated: January 2025
This Privacy Policy describes how Firen AI (“we,” “us,” or “our”) collects, uses, and protects information in connection with the Firen Voice Perio software and related services (the “Service”).
By using the Service, you agree to the collection and use of information as described in this Policy.
1. Overview
Firen Voice Perio is designed as a local, device-based clinical documentation tool. Our approach to privacy is guided by a core principle: patient audio and clinical data remain under the user's control and are not transmitted to Firen AI servers.
2. Information We Do Not Collect
We do not collect, store, or transmit:
- Patient audio recordings
- Transcribed patient speech
- Periodontal chart values
- Patient identifiers (names, DOBs, chart numbers, etc.)
- Any protected health information (PHI) intended to be regulated under HIPAA
Audio processing occurs locally on your device, and clinical data is entered directly into your own practice management system (PMS).
3. Information We Do Collect
We collect limited non-PHI information necessary to operate and improve the Service.
a. Usage & Product Analytics
This may include:
- Feature usage events (e.g. which tools are used)
- Session counts and durations
- Error logs and performance metrics
- App version and device metadata
This data:
- Does not include patient data
- Does not include audio content
- Is used solely for product improvement, reliability, and support
b. Account & Contact Information
If you create an account or contact us, we may collect:
- Name
- Email address
- Practice or organization name
- Billing and subscription status (via payment providers)
4. How We Use Information
We use collected information to:
- Provide and operate the Service
- Improve performance, accuracy, and usability
- Diagnose bugs and technical issues
- Manage subscriptions and billing
- Communicate with you about the Service
We do not sell personal data.
5. HIPAA & Clinical Data Responsibility
Firen AI is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA).
The Service is not intended to store or process PHI on Firen AI servers. Users are responsible for ensuring that their use of the Service complies with HIPAA and other applicable privacy laws.
To the extent any clinical data or PHI is incidentally involved through user-directed use of the Service, such data remains within the user's systems and under the user's control.
6. Data Storage & Security
We take reasonable technical and organizational measures to protect non-PHI data we collect, including:
- Secure infrastructure
- Access controls
- Encryption where appropriate
However, no system can be guaranteed to be 100% secure.
7. Third-Party Services
We may use trusted third-party providers to support:
- Analytics
- Error monitoring
- Payment processing
- Infrastructure hosting
These providers are contractually restricted to using data only to perform services on our behalf and do not receive patient audio or clinical chart data.
8. Data Retention
We retain non-PHI data only as long as necessary to:
- Operate the Service
- Meet legal or accounting obligations
- Improve product functionality
You may request deletion of your account data by contacting us.
9. Your Choices
You may:
- Cancel your subscription at any time
- Request access to or deletion of your account information
- Contact us with privacy-related questions or concerns
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date.
Your continued use of the Service constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: